KM LifeLine - Our New Virtual Consulting and Support Service

KM LifeLine
Let’s face it convincing people in your organizations to “change the way we do things around here” is extremely hard - it takes time and perseverance - there is no "magic bullet" or "quick fix".

Organizations need help establishing, rejuvenating and supporting their knowledge strategy and KM initiatives. The problem is that traditional consulting often does not produce the long term, sustainable results your organization is expecting. For smaller firms, many of which have the greatest need for KM expertise, hiring professional consultants or consulting firms is simply too expensive.

Even if your organization is able to afford to engage a consultant, an all too common occurrence is the consultant comes in, gets your organization pointed in the right direction and then leaves to pursue other engagements, leaving your organization without much needed expertise when you encounter unanticipated challenges down the road. Let’s face it convincing people in your organizations to “change the way we do things around here” is extremely hard - it takes time and perseverance - there is no "magic bullet" or "quick fix".

KM LifeLine© is a virtual consulting solution designed to provide ongoing support for your organization’s KM initiatives in the most flexible and cost efficient way possible. Our goal is to help you build your knowledge strategy, while capturing all outcomes and supporting material in context, for future reference by your organization.

How it Works

You will be given access to a a private, password protected, virtual, collaborative knowledge exchange environment, where you can ask questions of our consultants 24/7. Our environment is designed by world renown researchers from the learning sciences field and is specifically designed to help build knowledge while you learn.

Key features include supports for:

  • 24/7 anytime, anywhere web access
  • Synchronous and asynchronous collaboration
  • Shared resource library
  • Drag and drop capabilities for images
  • Access to analytic reports which show knowledge growth over time
  • Private and public messaging

Value Proposition

Our objective is to make this service available at a price point which is significantly less than you would pay under a traditional consulting model, while providing the added benefit of preserving all knowledge within the context in which it is created and shared e.g. If we are helping you solve a KM challenge, the challenge (context) and the solutions and supporting material (content) related to that challenge are captured as one, promoting deeper levels of understanding for all members of your organization and providing your organization with valuable and referential institutional memory.

Flexible, Cost Effective and As Needed

Once we have set-up your private Knowledge Xchange, it is yours going forward. When you pre-buy consulting hours there is no time limit for using them. You can also use the Knowledge Xchange environment as often as you like for your own internal collaboration purposes at no additional charge* . If you become a corporate member of the Institute, you can save an additional 20% and the more hours you buy, the more you save. Here's an example:

Consulting Hours # of users Cost (non-members)** Cost (corporate members)**
10** up to 10 $1,500.00 $1,200.00
50 up to 20 $6,750.00 $5,400.00
100 up to 20 $12,750.00 $10,200.00
200 up to 20 $24,000.00 $19,200.00

KM Lifeline Subscription Options


Disclaimers

* As a research focused organization, data related to the study and practice of KM is critical to advancing the field and to improving our products and services.  The Knowledge Management Institute of Canada Incorporated reserves the right to use the information captured during our consulting engagements from time to time for the purpose of research only, for the benefit of our membership and to support the advancement of the practice of Knowledge Management. All identifiers will be removed and all confidential information will be protected and not be disseminated without prior written consent from our clients.

** The minimum consulting package is 10 hours.

*** The Knowledge Management Institute of Canada Incorporated reserves the right to modify our pricing structure at any time without prior notice.